More and more patients are doing their homework online before choosing a medical provider or facility. Star ratings and online reviews have become popular means for consumers to evaluate their possible experience with a healthcare provider.

In a recent national survey of older adults, 43 percent said they had checked…

The financial relationship between healthcare providers and patients has endured a dramatic transformation over the last decade. The drive to hold providers and payers more accountable for delivering quality care at a lower cost has pushed greater payment responsibility toward patients. …

Diversified hands raised

Disparities in health and healthcare by race, ethnicity, language, and socioeconomic status are an ongoing dilemma in our country. The Agency for Healthcare Research and Quality (AHRQ) has been tracking health disparities over the last twenty years. …

A few years ago, I attended a healthcare conference where the keynote speaker talked about the loneliness epidemic. That presentation really stayed with me, as I had never realized just how great an impact loneliness has on health or how many people suffer its effects.

When the pandemic hit, I…

The turbulent year of 2020 is finally behind us. It has indeed been a trying time for us all, both personally and professionally. …

Finding gratitude in the middle of a pandemic that has brought upheaval, uncertainty, and a trail of grief throughout our country and the world can be daunting.

I looked back on my “Reflections on Gratitude for 2019” post, and it struck me how much has changed in just a year…

In less than two months, hospitals across the U.S. will be required to make their price information publicly available, including the specific reimbursement and payment rates they have with third-party payers.

Despite significant pushback from the hospital industry on the proposed price transparency rule published in July 2019, the rule…

With public health experts predicting a second wave of COVID-19 this fall or winter, we can use lessons learned from the first surge to plan more strategically for another potential outbreak.

The pandemic has highlighted how gaps in technology and communication can jeopardize patient and staff safety as well as…

HealthPay24 Employee Appreciation Lunch 2020

Recently, during a demo of newly available product options and analytics, the client exclaimed, “Wow, this is literally an unmatched pace of innovation!” For a Health IT company, this is the ultimate compliment.

This exchange got me to reflecting on what exactly it takes to drive change — not just…

When patients are treated as true partners in their healthcare journey, they are empowered to participate in shared decision making with their providers, make informed decisions about their medical care, and have a greater say in the quality of their day-to-day life.

Evidence consistently shows that supporting patients to be…

Julie Gerdeman

CEO of HealthPay24.com. Obsessed with intersection between healthcare & tech. Passionate about trust, transparency, & the patient experience.

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