More and more patients are doing their homework online before choosing a medical provider or facility. Star ratings and online reviews have become popular means for consumers to evaluate their possible experience with a healthcare provider.

In a recent national survey of older adults, 43 percent said they had checked provider ratings before selecting a physician. Another survey revealed that over half of patients want access to ratings and reviews collected from health system patient experience surveys.

As patients become more empowered as healthcare consumers, they increasingly turn to online reviews to make informed decisions about their care. By understanding…

Julie Gerdeman

CEO of HealthPay24.com. Obsessed with intersection between healthcare & tech. Passionate about trust, transparency, & the patient experience.

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